You’ve got questions?

Straight Answers.

We’ve made it easy and listed common questions our first time clients have had.

FAQ

Single

Lookup

Batch

Orders

Map

Search

How much does it cost?

You only pay for successful matches! With a free Ivy Data account, you can run up to 50 single searches per month, and we only charge per successful inquiry – that means at least one phone number or email address will be returned for your leads.

Before each order you’ll see the estimated maximum price – the cost of the order if every single lead returns a match. Believe it or not, it can happen! Ivy Data’s proprietary Target Trace™ feature delivers a match rate of 88% percent for clients – that means more contact numbers, more leads, more contracts, and more paydays!

Do I need to split up names and addresses?

No, you don’t! One of our favorite features is the automatic name and address splitting. Just upload your CSV file and our system will automatically split up names for you. We do the same thing for addresses! This feature alone has saved our clients thousands of dollars. We eliminate the need to manually modify files from the MLS or other sources, which saves you time and money.

What if I only have an address?

That’s no problem. Our nationwide property database and Target Trace™ feature will pull information on the most current owner and automatically add it to your file. That means you can identify target properties by address alone — no more manual research! Just upload a CSV with a single column – full address – and click Confirm, and your order will be emailed directly to you in minutes (sometimes, seconds).

Where do you get your data?

Ivy Data produces the highest quality data available today. We’re under NDA with multiple local and nationwide companies. We ingest data in all kinds of formats, clean it up, and add it to our own systems. That’s why our match rate is so high, and it’s the reason we can offer such low prices and fast delivery.

Can I run a test batch?

Go for it. We know you’ll love the convenience and the results! Signing up is super quick. You only pay pennies per match. If you’re interested in the quality of our data or the match rate, we encourage you to visit the app and test drive Target Trace™. Get your first order in under 3 minutes, signup included!

Are there any recurring charges?

No! Pay just pennies per match.

How can I request a feature?

After signing up for the app, just send us an email! You can also call a customer service representative directly, plus our number is listed on the same page in case you need it fast. We welcome all your input, and we’re always developing new ways to streamline the business processes our customers find most helpful and effective.

How do I create an area to search on the map?

We have a couple easy options available:

  1. Pin any address in the United States on our map using our address search toolbar. Once pinned, choose a radius search around that property or click on polygon search to draw your own area around the property.
  2. Use the radius or polygon tool to draw your custom area, the search.
Can I choose a larger radius in map search, but only choose to match a certain number of records?

You cannot limit the number of results. Use the search filters available to narrow your search results. You can also use the polygon drawing tool to reduce the area to get your search count to your desired number.

Does each matched record tell me if the contact is an owner or renter?

We provide property ownership information – You should not receive information for tenants.

How many phone numbers and what phone types does each matched record provide?

We provide up to 5 different phone numbers and their phone type (Cell Phones, VoIP, Residential, etc)

Will matched records tell me if the contact is an owner or renter?

We provide property ownership information only. You should not receive information for tenants.

How many phone numbers and what phone number types does each matched record provide?

We provide up to 5 different phone numbers and their phone type (cell phone, VoIP, residential, etc.)

Still have questions?

Sometimes you just need to talk to someone. We always welcome input and questions!
Get in touch with us.

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